Joydeep A.

Senior ServiceNow Technical Consultant | Close to a decade of turning complex business problems into clean, scalable platform solutions. I design and deliver enterprise ServiceNow implementations across ITSM, CMDB, CSDM, Discovery, Customer Service Management, Custom Applications and Integrations — working across telecom, banking, and managed services environments in MENA & NORAM. My work sits at the intersection of technology and process. Whether it's building bi-directional integrations, configuring CMDB data models aligned to CSDM, automating workflows via Flow Designer, or developing Custom Mobile Applications — I focus on outcomes, not configurations. I've delivered multi-country transformation programs partnering with enterprise stakeholders, architects, and leadership teams to implement solutions that reduce manual effort, improve visibility, and drive faster decisions. Good technology removes friction — not adds process. CSA | CAD | CIS – ITSM | CIS – Discovery | CIS – HRSD | CIS – DF | CIS - CSM