Jerelyn S.

Hi, I’m Jerelyn, I have 7 years of experience in customer service, 4 years as a Virtual Assistant. I've been handling both inbound and outbound calls across different industries as well as doing back-office and admin tasks. My most recent role was an Onboarding Specialist & Customer Success Manager, where I guided business owners through the setup and use of a time tracking tool via Zoom, Google Meet, phone, and email. I provided ongoing client support, including follow-up meetings and email assistance, resolving technical issues, and ensuring clients received maximum value from our product, making sure to build strong customer engagement from our service and support via chat. We provided help with inquiries regarding the time or punches of the business owner's employees for payroll purposes and help them with feature upgrades on their plan. Previously, I worked as a General VA at a company where we provided B2B and B2C support through phone, email, and chat. I assisted clients with account inquiries, orders, billing, and disputes. I also managed product listings, uploads, and generated account reports. My role also involved basic website development and support and Google integrations like Google Reserve and Google GLL. Lastly, I was a Phone Support Specialist for a credit card and telecommunications service provider, where I handled inbound calls related to customer accounts. I provided basic technical assistance and general customer support. In short, I’m a highly organized, customer-focused individual with strong communication skills, the ability to multitask and a proven track record of success across multiple industries. I am very excited about the opportunity to contribute to your team and build productive relationships at every level of your organization. Thank you for considering my application. I look forward to the chance to discuss how I can bring my skills to your company.