Jhunel H.

Working as a Customer Service Representative is kind of hard, but it’s worth it. Aside from gaining experience, I learned a lot from this field of work, why? This is because it is not just answering or resolving the customer’s problem, you need to put yourself always in the shoes of the customer, meaning to say, you need to understand where is the customer is coming from. This kind of mindset helps me to communicate well with the customer, whether the customer’s problem is not resolved, at least they felt that they are very important to us. Also, having this kind of attitude helps me as well as for being one of the top agents and having a good score from my previous company. I’m always flattered when the customer praises me even their problems is not resolved yet, that is the reason I’m still working at a BPO because I’m always glad that I could help others, and for me, that would be one of my biggest achievements that I could get.