Md Parvej Hossain J.

Flexible US Time Zones | 🏆 5+ Years of Experience | ⚡ Fast & Reliable Support | 🤝 Take Ownership 🟢No AI copy-paste replies. I follow your SOPs, understand your brand voice, and provide clear, professional responses that make customers feel heard while protecting your store's customer experience. I’m a Shopify Customer Support & E-commerce Operations Specialist with 5+ years of hands-on experience helping e-commerce brands manage customer communication, orders, and day-to-day support operations. When your customer inbox gets busy, I take ownership of the workflow—from answering emails and live chats to resolving order issues, tracking shipments, processing refunds and returns, and following up until the issue is resolved. 𝐂𝐔𝐒𝐓𝐎𝐌𝐄𝐑 𝐒𝐔𝐏𝐏𝐎𝐑𝐓 & 𝐂𝐔𝐒𝐓𝐎𝐌𝐄𝐑 𝐒𝐄𝐑𝐕𝐈𝐂𝐄: ✅Shopify Customer Support ✅Email & Live Chat Support ✅Order Status, Tracking & WISMO ✅Shipping & Delivery Issues ✅Returns, Refunds & Exchanges ✅Cancellations & Order Changes ✅Customer Complaints & Escalations ✅Product Questions & Pre-Sale Support ✅Post-Purchase Customer Support ✅Support Ticket Management ✅Customer Follow-ups ✅SOPs, Macros & Support Templates 𝐒𝐇𝐎𝐏𝐈𝐅𝐘 & 𝐄-𝐂𝐎𝐌𝐌𝐄𝐑𝐂𝐄 𝐎𝐏𝐄𝐑𝐀𝐓𝐈𝐎𝐍𝐒 ✅Shopify Store Management ✅Order Processing & Order Management ✅Order Fulfillment & Shipping Coordination ✅Inventory & Stock Monitoring ✅Product Listing & Product Updates ✅Supplier & Fulfillment Partner Follow-up ✅Product Information Management ✅Google Sheets & Excel Management ✅Day-to-Day E-commerce Operations ⭐ WHY CLIENTS WORK WITH ME ✔️ 5+ years of e-commerce customer support experience ✔️ Strong Shopify customer support background ✔️ Experience handling high-volume customer inquiries ✔️ Professional email and live chat communication ✔️ Experienced with orders, shipping, tracking, refunds, and returns ✔️ Detail-oriented and organized ✔️ Comfortable working with SOPs and repetitive workflows ✔️ Proactive approach to customer and order issues ✔️ Quick to learn new tools and processes ✔️ Reliable for long-term e-commerce support 📩 If you’re looking for a reliable Shopify Customer Support Specialist who can communicate professionally, solve problems, and take ownership of your support workflow, let’s talk.