Katherine E.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

Looking for a dependable Email & Chat Support Specialist for your Shopify store? I help eCommerce businesses deliver fast, professional, and customer-focused support that increases satisfaction and improves retention. With years of experience supporting Shopify stores in the US, UK, and Australia, I specialize in managing high-volume customer inquiries while maintaining a friendly, empathetic, and brand-aligned tone. 🔹 eCommerce Customer Support Services: • Email Support & Live Chat Support • Order Tracking & Shipping Updates • Returns & Refund Processing • Order Cancellations & Modifications • Product Inquiries & FAQ Management • Customer Satisfaction & Retention Support 🔹 Platforms & Tools: Shopify | HelpScout | Tidio | Zendesk | Gorgias | Gmail | Google Sheets I understand how important response time and clear communication are in eCommerce. My goal is to help reduce response times, resolve issues efficiently, and create positive customer experiences that lead to repeat buyers. 💬 Why Work With Me? • Strong written English communication • Detail-oriented and highly organized • Experienced with US, UK, and AU customers • Quick learner of new systems and workflows • Focused on brand reputation and customer loyalty If you need a reliable Shopify Customer Support Virtual Assistant who can represent your brand professionally and keep your customers happy, let’s connect. I’m ready to support your growing eCommerce business. 😊