Flor Angela L.

Admin/medical support assistant

I have been working in the BPO healthcare insurance industry for more than 12 years. I am nursing graduate and I love working in the medical field. I have experience working as a Chief of Staff/Executive Assistant for a healthcare group. I am also looking forward to applying my skills with other tasks/jobs as a freelancer. I believe that hard work is a powerful driving force that can open possibilities and amazing opportunities. My skills/experience include: corporate communications customer service (voice and email support) process improvement (including audit experience) e-mail management (sorting and sending e-mails) data entry mid-level management support (generating reports and managing trackers) Microsoft 365 MS Excel (intermediate skill) MS Word Adobe PDF (MS Word to PDF) Healthcare related skills/experience: EMR (e-clinicalworks) inbound /outbound communication with providers and members (handled escalations) benefits and eligibility verification claims processing worker's compensation CPT, ICD10, HCPCS, NDC codes pre-authorization (utilization review) clinical summary data entry using medical records use of clinical guidelines for medical necessity review (ODG, ACOEM) Thank you.