Karen Mae D.

Are you looking for a reliable Virtual Assistant with strong experience in customer service, records retrieval, Shopify support, and administrative tasks? I have over 10 years of combined professional experience, including customer service in the healthcare and e-commerce industries, nearly 5 years of experience in medical and legal records retrieval, electronic records delivery, and data mining. Throughout my career, I have developed strong communication, problem-solving, research, and organizational skills. I am comfortable handling customer inquiries, managing support tickets, following up on requests, verifying information, and ensuring tasks are completed accurately and efficiently. Here are the services I can offer: Customer Service & Customer Support * Responding to customer inquiries through email and support platforms * Handling customer concerns professionally and providing appropriate solutions * Assisting with order status, shipping inquiries, and order-related concerns * Providing healthcare customer support and assisting members with dental and vision benefits * Maintaining clear, professional, and customer-friendly communication Shopify & E-commerce Support * Responding to customer support tickets * Checking order status and shipping updates * Handling customer questions about orders, products, and returns according to store policies * Managing and organizing support queues using ticketing systems such as Gorgias Medical & Legal Records Retrieval * Requesting and following up on medical records from healthcare facilities * Processing and delivering electronic medical records * Checking records for completeness and identifying missing documents * Processing invoices and verifying information * Researching healthcare providers and checking addresses and duplicate entries Virtual Assistance, Data Entry & Research * Accurate data entry and information verification * Internet research and data mining * Organizing records and maintaining accurate information * Updating CRM systems and spreadsheets * Following standard operating procedures and completing assigned administrative tasks Tools and Platforms I have experience using Shopify, Gorgias, Zoho, MR8, WebTool, Salesforce, CasePacer, Google Sheets, and other CRM and records retrieval systems. Why Work With Me? I am detail-oriented, organized, dependable, and committed to providing quality work. My experience in both customer service and records retrieval has taught me the importance of accuracy, confidentiality, professional communication, and timely follow-ups. I have also been recognized for my performance and have gained experience handling high volumes of requests while following established procedures and meeting performance expectations. Whether you need help with customer support, Shopify tickets, medical records retrieval, data entry, online research, or daily administrative tasks, I am ready to use my experience to support your business. I am open to both short-term and long-term opportunities and look forward to working with clients who value reliability, accuracy, and good communication. Let’s discuss how I can help your business run more smoothly!