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Hameed S.

Hameed S.

Technical Customer Service Representative

I am a self-motivated professional that thrives on innovation and overcoming challenges, learning new skills, and encouraging growth in those around me. I specialize in Technical customer support and have worked within the business space for the past 5 years. No matter the length of the project my goal is to make your business run smoother. I always have my eyes open for ways to increase productivity and profit. When my clients win My skills: • Outstanding Customer Service * Attention to Detail * Meticulous Editing * Organized • Great Communication * Creating Standard Operating Procedures • Professional Voice * Excellent Written and Verbal Communication Skills * Flexible * Quick Learner * Problem Solver * Proficient with Zendesk, Zoho, Rave and several other CRM tools * Familiar with Microsoft Office Suite * Familiar with G Suite • Familiar with Slack and Zoom * Accustomed to working with deadlines • Balances Multiple projects * Interpreting input from multiple sources * Team Player * Web Research Rate is negotiable dependent on business needs

🇳🇬Lagos, Nigeria$20/hr90% JSS5.00 (1)Since Apr 2021

Earnings and projects

MRR
$1.9k

Last 6 months ÷ 6

World#23,715 / 412k
🇳🇬Country#359 / 13.8k
Revenue, last 30 days
$2.1k

Last 6 months: $12k

World#20,039 / 412k
🇳🇬Country#291 / 13.8k
Total earnings
$30k

Billed in all: $33k

World#110,085 / 412k
🇳🇬Country#1,457 / 13.8k
Per project
$15k

$12k in the last 6 months

World#9,167 / 412k
🇳🇬Country#49 / 13.8k
Projects, last 6 months
1
0% fixed100% hourly
World#128,092 / 412k
🇳🇬Country#6,596 / 13.8k
Projects in all
2

Across 4 contracts

0% fixed100% hourly
World#328,886 / 412k
🇳🇬Country#12,112 / 13.8k

Earnings, last 30 days

$32.7k+$2.1k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$30k$32k$34kOct 8Oct 23Nov 7

Skill rankings: Top 6% in Email Communication

Ranked by MRR among everyone on Upwork with the skill.

  1. #23System Configuration258 freelancers · 🇳🇬 #6Top 9%
  2. #56Hardware Troubleshooting642 freelancers · 🇳🇬 #5Top 9%
  3. #59Microsoft Windows784 freelancers · 🇳🇬 #7Top 8%
  4. #139Troubleshooting1,460 freelancers · 🇳🇬 #16Top 10%
  5. #148Communication Etiquette1,807 freelancers · 🇳🇬 #13Top 8%
  6. #156Tech & IT2,238 freelancers · 🇳🇬 #9Top 7%
  7. #158Product Knowledge2,128 freelancers · 🇳🇬 #16Top 7%
  8. #294Office 3653,328 freelancers · 🇳🇬 #36Top 9%