Mary Grace D.

3PL Coordinator | Customer Support | Sales Associate | Collections Specialist | Email Management | Data Entry I appreciate you looking at my profile! Are you still looking for a virtual assistant? I AM Here to Assist YOU! I am a Customer Service Specialist, 3PL Coordinator, and a reliable Virtual Assistant. I have extensive experience in customer service for nearly 10 years. I can handle customer inquiries, complaints, billing questions, and payment extensions. I can also do upselling, basic troubleshooting, and email and phone handling. Additionally, I'm an experienced logistics coordinator for a US-based logistics company (freight brokerage). I specialized in appointment scheduling, rescheduling appointments with shippers/receivers, and updating load status in different TMS. My skills are but are not limited to: ✅ Customer support via email, chat, and phone ✅ Order Tracking ✅ Ensuring the safe and timely pick-up and delivery of shipments. ✅ Viewing and editing orders ✅ Issuing refunds and replacements ✅ Data Entry ✅Schedule an appointment at the warehouse ✅Track the loads and update the system ✅ Quality assurance on tickets and emails ✅ Addressing and resolving shipments and issues. ✅ A whole lot more The systems and apps I am proficient with are but not limited to: ✅ Shopify ✅ Gorgias ✅ Etsy ✅ Canva ✅ ShipHero ✅ Trello ✅ basecamp ✅ GoHighLevel ✅ Kajabi ✅ ThriveCart ✅ Stripe ✅ Zendesk ✅ NetSuite ✅ HelpScout ✅ Microsoft Office/Office 365 (Excel, Outlook) ✅ G Suite ✅ Front ✅ Intermedia ✅ Zoiper ✅ Contivio ✅ Zoom ✅ Skype ✅ Slack ✅TMS and Different Carrier Websites Types of businesses I have worked with: ✅ E-commerce ✅ Business Process Outsourcing ✅3PL As a professional customer service professional, I offer an unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues, and win customer loyalty. I am a team player, hardworking, a fast learner, passionate, and, committed to learning new things.