Gerald B.

If your team needs someone who can step in, learn quickly, and keep operations running smoothly, that's where I can help. For the past nine years, I've worked with companies in Australia and the United States, supporting customers, managing CRM records, processing orders, maintaining spreadsheets, and handling administrative work that requires accuracy and consistency. My experience includes: ✔ Customer Support through email, chat, and phone ✔ Salesforce CRM administration and data maintenance ✔ Data entry and database cleanup ✔ Order processing and order validation ✔ Spreadsheet management using Google Sheets and Excel ✔ Quality assurance and reporting ✔ Administrative support I've worked with customer service teams, operations departments, and internal staff where attention to detail mattered. Whether I'm updating thousands of CRM records, investigating an order issue, or documenting support cases, I make sure the work is accurate before moving on. Tools I use regularly include Salesforce, Google Sheets, Microsoft Excel, Zendesk, Jira, Slack, Outlook, Microsoft Teams, and NetSuite. If you're looking for someone dependable who communicates well, follows instructions, and doesn't require constant supervision, I'd be happy to discuss your project.