Jaspher Mae L.

Specializes in Email, Chat, and Phone Support. Independent, Dedicated, Proactive, and a Problem Solver - a Customer Service Specialist with more than 5 years of diverse experience. Supported a number of US-based Startups and several large-sized companies including companies part of Fortune 500 - i.e. Microsoft, Comcast, Ring (Amazon), Virgin Mobile and so. Delivering excellent customer experience, Improving, creating, and documenting SOPS, and Handling Escalation & Retention cases are my expertise in this field. Empowering your business by elevating success through unmatched customer experience. My Soft Skills: - Excellent Written and Verbal Communication - Excellent Attention to detail - Motivated - Highly Organized - Multitasker My Strengths: - Email Support and Management - Technical Support - Phone Support - Chat Support - Administrative Support - Scheduling and Calendar Management - Community Engagement and Management - Project Management - Retentions - Email Automation - Escalations - Creating Standard Operating Procedures - Training and Onboarding team members Fields of Expertise - Google Suite - Chatra - ChatGPT - Microsoft Office Suite - Canva - Monday.com - Zoom - Slack - Notion - Active Campaign - Airtable - Kajabi - Calendly - Zendesk - ConvertKit - Coach Accountable - cPanel - Ontraport - HelpScout - Kustomer