Charmaine F.

* Fully proficient in Phone| E-Mail Support| Live-Chat Support * Experienced working in a fast-paced environment with a heavy influx of tickets. * Successfully solved 150-200 e-mails and 25-30 calls in a shift while maintaining a CSAT score of 93%. * Customer Support Platform: Amazon and Doordash. * Providing Order Status information. * Supervision /Management in Return| Replacement | Refund * Proficient in the following software: Amazon support| Amazon Chat| Doordash Chat| Door dash support| Microsoft PowerPoint | Outlook |Microsoft Excel |Google Suite including all their software e.g Docs, Sheet, Form, etc | Overall strong internet search skills. * Knowledgeable about social media platforms such as Facebook| and Instagram * Managing Shipment on FedEx.com | UPS.com| USPS.com. * Interpersonal skills: Communicative| Product Knowledge| Diligent| Compassionate| Friendly and Cheerful| Team Player I voluntary educate myself from time to time to improve my customer service and communication skills, as I learned that the right wording can make you win or lose a customer. Being in this position I set excellent communication skills as a standard for myself.