Alexa Percy Darling B.

With over five years of diverse experience in customer support, leadership, and operations, I have developed a robust skill set centered on managing high-volume environments and complex technical workflows. My background spans from serving as a Team Leader at Awesome OS, where I managed KPI targets and de-escalated critical tickets, to my role as a Dealer Support Representative at Trailer Central, where I troubleshot automated inventory systems and provided platform training. I am highly proficient in a broad range of industry-standard tools, including Zendesk, Salesforce, Shopify, and Gorgias for support operations, as well as Asana and Google Workspace for team coordination and analytics reporting. Additionally, my experience as a Recruitment Specialist and Marketing Virtual Assistant has sharpened my ability to manage end-to-end recruitment cycles and affiliate programs via TikTok Seller Central, all while leveraging my B.S. in Psychology to ensure empathetic and professional communication