Marcos Julian D.

Product Trainer and Virtual Assistant

In my good 4 years of experience in customer service and 2 years as a Senior Trainer. I’ve always strived to deliver proactive, tailored, and timely support, making customers consistently feel cared for. In my prior role as a Senior Trainer at Peak Support Global, I gained extensive experience across several facets of being a good leader and an assistant of my manager, including: • Managing sensitive customer information • Providing personalized support • New Project Launch and Client Meetings • Inbox Management • Calendar Management Here are the tools that I can use Asana, Notion, Calendly, Google Workspace, Microsoft 365, CRM, Swoop, and Salesforce. I consistently produced results at a high level over 43 new hired representatives and 10 new projects launched a year. Among my peers, I’m known for being approachable, personable, patient, and driven. I always strive to improve my skills, learn on the job, and deliver enjoyable customer experiences. I understand that propelling a company’s mission through every client interaction is critical to fostering long-term loyalty—and that’s exactly what I’ll do at your respective company. I aspire to grow with your company, and the experience I will gain as a Virtual Assistant It will enable me to develop those skills and set me up for professional success. I look forward to discussing my qualifications with you. Please let me know if I should provide any additional information. Thank you very much for your time and consideration.