Edzel M.

TOP-NOTCH CUSTOMER SERVICE SPECIALIST, VIRTUAL ASSISTANT, and TEAM MANAGER, ready to boost and help you build your business! If you are looking for a skilled, expert, and responsible all-in-one customer service specialist or a virtual assistant for your business, you're on the right page! With a solid 6-year background in customer-centric roles and a genuine passion for providing exceptional service, I am confident in my ability to contribute effectively to your business! Throughout my career, I have cultivated strong communication skills and a deep understanding of customer needs. In my previous roles, I was responsible for resolving customer inquiries and concerns promptly and efficiently. By actively listening to customers and demonstrating empathy, I was able to diffuse tense situations and ensure positive outcomes Furthermore, I am proficient in using various customer relationship management (CRM) software and possess a keen attention to detail. I am committed to maintaining accurate records and providing thorough follow-up to ensure customer satisfaction at every touchpoint. ⭐Kustomer ⭐Zendesk ⭐Salesforce ⭐Zoho ⭐Livechat I am an eager, fast learner, and a very versatile person. Thus, I can provide and offer you assistance in any field of customer service as well as virtual assistance. These are the tasks that you can expect from me: 👥 Customer Service 👨‍💻 Technical Service 📞 Call Handling and Management 💬 Chat Handling and Management 🗨️ Email Handling and Management 👨‍👦‍👦Team management 🎨 Video and photo editing #️⃣ Social media management