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Voahary H.

Voahary H.

Customer Service Expert (mail/voice/tchat)

Avec une solide expérience en relation client, je suis spécialisée dans la communication efficace et la gestion des réclamations. J'ai développé l'expertise nécessaire pour non seulement satisfaire les attentes des clients, mais aussi offrir un service de qualité qui contribue au succès de votre entreprise. - Mes compétences ? Gérer les demandes des clients, traiter les réclamations, gérer le service après-vente et les retours, coordonner les appels sortants et planifier les rendez-vous. - Mon objectif ? Transformer chaque contact en une expérience mémorable et productive. - Mon approche ? Écouter, comprendre et agir rapidement pour résoudre les demandes des clients. Motivée, dynamique et toujours prête à relever de nouveaux défis, je veux mettre mon expérience et mon savoir-faire au service de vos clients. Travaillons ensemble pour offrir le meilleur service ! --------------------------------------------------------------------------------------------------------------------- With a long experience in customer relations, I have developed an expertise in communication and complaint management. I've developed the expertise needed not only to satisfy customer requirements, but also to offer a quality service that contributes to your company's success. - My skills? Managing customer requests, handling complaints, managing after-sales service and returns, organizing outgoing calls and scheduling appointments. - My objective? Turning every contact into a memorable and productive experience. - My approach? Listening, understanding and acting quickly to resolve customer requirements. Motivated, dynamic and always ready to take on new challenges, I want to put my experience and skills to work for your clients. Let's work together to offer the best service!

🇫🇷Chalon-sur-Saone, France$11/hr95% JSS4.88 (13)Since May 2021

Earnings and projects

MRR
$716

Last 6 months ÷ 6

World#62,682 / 412k
🇫🇷Country#308 / 2,884
Revenue, last 30 days
$459

Last 6 months: $4.3k

World#65,200 / 412k
🇫🇷Country#297 / 2,884
Total earnings
$33k

Billed in all: $34k

World#104,530 / 412k
🇫🇷Country#565 / 2,884
Per project
$1.6k

$1.1k in the last 6 months

World#92,833 / 412k
🇫🇷Country#490 / 2,884
Projects, last 6 months
4
25% fixed75% hourly
World#51,813 / 412k
🇫🇷Country#265 / 2,884
Projects in all
21

Across 25 contracts

68% fixed32% hourly
World#128,797 / 412k
🇫🇷Country#779 / 2,884

Earnings, last 30 days

$34.3k+$459 earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$33,750$34,000$34,250$34,500Oct 8Oct 23Nov 7

Skill rankings: Top 11% in French

Ranked by MRR among everyone on Upwork with the skill.

  1. #26Focus Group Moderation114 freelancers · 🇫🇷 #1Top 23%
  2. #286French2,610 freelancers · 🇫🇷 #56Top 11%
  3. #424Ecommerce Support1,624 freelancers · 🇫🇷 #2Top 26%
  4. #539Customer Care2,153 freelancers · 🇫🇷 #1Top 25%
  5. #558Product Knowledge2,128 freelancers · 🇫🇷 #1Top 26%
  6. #791Order Tracking2,668 freelancers · 🇫🇷 #1Top 30%
  7. #1,405Phone Support5,089 freelancers · 🇫🇷 #6Top 28%
  8. #1,595Google Sheets9,300 freelancers · 🇫🇷 #3Top 17%