Muhammad W.

Your front desk is costing you more than you think — missed calls, unverified insurance, claim denials, no-shows. I fix all of it, remotely, working inside your EHR every day. I am a Top Rated healthcare admin specialist on Upwork with hands-on experience running full front desk operations for US medical practices. Right now I am actively managing over 50 patient bookings daily for US clients — handling scheduling, insurance verification, and prior authorizations the same way an in-house staff member would, at a fraction of the cost. This is not a side service. Healthcare administration is all I do. ───────────────────────── WHAT I HANDLE FOR YOUR PRACTICE ───────────────────────── 📞 PATIENT SCHEDULING & FRONT DESK Every inbound call answered in your practice name. New, follow-up, and specialist appointments booked directly into your EHR following your provider rules. Reschedules, cancellations, and urgent call escalation handled without interrupting your clinical team. Appointment reminder calls included. ✅ INSURANCE ELIGIBILITY VERIFICATION Every patient verified before they walk through your door — active coverage, co-pay, deductible, out-of-pocket balance, in/out-of-network status, and any referral or authorization requirements. Same-day turnaround via Availity and direct payer portals (UHC, Aetna, Cigna, BCBS, Medicare, Humana, and more). Your billing team gets clean data. Your claims get paid. 📄 PRIOR AUTHORIZATION SUPPORT Auth requests initiated via portal and phone, tracked to completion, and documented in your EHR with reference numbers. Denials flagged and escalated immediately. Auth expiry dates tracked so nothing lapses. Your patients are not waiting and your staff is not stuck on hold with payers. 📋 NEW PATIENT INTAKE New patient calls handled professionally from the first inquiry. Demographics, insurance, referral source, and intake forms collected and entered into your EHR before the first visit. Your providers open a chart that is ready. 📅 NO-SHOW REDUCTION & RECALL Confirmation calls 24–48 hours before every appointment. Cancelled slots filled from your waitlist same day. Recall outreach for overdue patients. Your schedule stays full and your revenue does not walk out the door. ───────────────────────── WHY PRACTICES WORK WITH ME ───────────────────────── ✔ Top Rated on Upwork — read what my healthcare clients say directly on my profile ✔ 50+ patient bookings handled every single day across active US clients ✔ 100% HIPAA compliant — certified, encrypted VoIP only, BAA signed before work begins ✔ You get me every day — not a rotating pool, not a shared team, not a stranger next month ✔ EHR experience: athenahealth · eClinicalWorks · Kareo/Tebra · SimplePractice · Modernizing Medicine · NextGen · Jane App ✔ Full US business hours — EST through PST — your patients always reach a professional ───────────────────────── WHAT THIS COSTS VS IN-HOUSE STAFF ───────────────────────── A US front desk staff member costs $38,000–$55,000 per year before benefits, sick leave, or turnover. My full remote front desk service starts at $1,800/month — same coverage, zero turnover risk, and up to $32,000 saved every year. No recruitment. No onboarding delays. No sick day gaps. No retraining after someone quits. ───────────────────────── HOW WE GET STARTED ───────────────────────── 1. Send me a message with your EHR system and your average daily patient volume 2. We do a free 30-minute discovery call — I learn your workflows, payer mix, and scheduling rules 3. I set up in 3–5 business days — call scripts, EHR access, payer portals configured 4. We go live — your front desk is covered from day one I work with a small number of practices at one time so every client gets my full attention. If you are a US medical practice looking for a reliable, HIPAA-compliant specialist who already knows your world — send me a message today and let us talk.