Karen C.

I am a Customer Support Specialist with over 10 years of experience delivering world-class service across phone, email, and live chat channels. I specialize in helping companies build customer loyalty, resolve complex technical issues, and maintain high CSAT and QA scores. My career is built on a foundation of long-term reliability and adaptability in fast-paced corporate environments: • Fitbit (3+ Years): Provided high-tier, omnichannel support for millions of global users. I mastered the art of technical troubleshooting, resolving hardware/software conflicts, and turning frustrated users into brand advocates via live chat, email, and voice support. • Solvo / Insured Solutions (2 Years): Handled complex, high-stakes customer care within a strictly regulated industry. Managed sensitive data, verified insurance credentials, and communicated intricate policy details clearly and empathetically to clients. • Linkgraph SEO Agency (5 Years): Worked as a core operational anchor, balancing high-volume client communications with project coordination, ensuring editorial benchmarks were met while managing dozens of client inquiries simultaneously. I am a great fit for your team if you need someone who: ✔ Manages your ticketing systems (Zendesk, HubSpot, Salesforce) with zero hand-holding. ✔ Maintains a calm, empathetic, and professional demeanor under high call or chat volumes. ✔ Resolves Tier 1 to Tier 3 technical and account issues with extreme attention to detail. ✔ Communicates proactively, works independently, and adapts effortlessly to international time zones. 📊 🛠️ TOOLS & PLATFORMS: • CRMs & Helpdesks: Salesforce, HubSpot, Zendesk • Productivity & Teamwork: Google Workspace, Slack, Notion, Trello, Asana • Data & Reporting: Excel, Google Sheets, Power BI Whether you need a dedicated agent to clear out your backlog or a reliable professional to manage your daily customer queues, I am ready to step in. Click the "Invite to Job" button, and let's discuss how I can elevate your customer experience.