Camila Alejandra C.

Hello, I'm Camila Carpio, I'm a skilled professional specialized in operations management with 10+ years in the BPO Industry. I have experience collaborating with multiple departments (Workforce Management, Customer Experience, Training, Talent acquisition, HR, and IT) to enhance efficiency, quality, and performance. A few of my achievements are: -Successfully ramped up a new game platform program, Roblox, for the BPO, with a headcount of over 600 agents -Raised regional quality assurance from 90.67% to 98.14% -Achieved a 93.91% team satisfaction rating, and maintained a team efficiency rating of 92.02% Among others... Skills and experience include: -Strong leadership, problem-solving, decision-making, communication, and negotiation skills -Experience managing 100+ team members -Establishing procedures, KPIs, and proficiency utilizing operational tools and CRM systems -Expert in the deployment of innovative strategies to drive company success Actively seeking to join a team to add immediate value.