Ruby Ann A.

With 8+ years in customer support, 4+ years as an Executive Assistant, and hands-on experience as a Shopify/e-commerce VA, I help businesses run smoother — whether that means keeping customers happy, keeping an executive's day organized, or keeping an online store's product catalog accurate and up to date. Customer Support (8+ years) I've handled high-volume support across email, chat, and phone — resolving issues quickly, keeping response times low, and protecting customer satisfaction scores. I'm comfortable with support tools, de-escalation, and process documentation, and I know how to keep a queue under control without sacrificing quality. Executive Assistant (4+ years) I've managed calendars, inboxes, travel logistics, and day-to-day operations for busy executives — anticipating needs before they're asked, protecting time, and handling confidential information with discretion. I'm proactive rather than reactive, and I take recurring tasks off your plate permanently, not just once. Shopify / E-commerce VA (1+ year) I build and maintain Shopify product listings — writing product copy, auditing listings for accuracy against supplier data, processing and resizing product images to platform specs, and organizing collections. I'm detail-oriented with catalog data and comfortable working independently from a spec sheet or pricebook. I'm reliable, detail-driven, and easy to communicate with — clients tell me they don't have to double-check my work. Whether you need ongoing support coverage, an EA who anticipates what you need, or help getting your Shopify catalog in order, I'm ready to jump in. ✅Customer Service ✅Technical Support ✅Customer Support ✅CRM Management ✅Zendesk ✅Salesforce ✅Administrative Support ✅Virtual Assistant ✅Executive Assistant ✅Bookkeeping ✅Data Entry ✅Shopify ✅Product Listings ✅Ecommerce Content ✅Quality Assurance ✅Shopify Support ✅Software Support ✅Aris Expert ✅Quickbooks ✅Bookkeeping