Ralph B.

I am a seasoned professional and Military Veteran with 17+ years of IT management and technical support experience in various sectors. Recognized for demonstrating a natural aptitude for developing and deploying dynamic technology solutions, as well as for resolving escalated issues in a timely manner and supporting large-scale client environments. Professional focal points include IT management, Microsoft technology, technical support, team leadership, issue resolution, systems migration, datacenter management, business administration, and change management. Delivering superior administration on the latter areas of expertise requires utilization of effective communication skills, critical thinking skills, as well as professional acumen, strategic planning, project management and resource management to support efficiency and maximum returns. Currently, I am a Cloud Systems Engineer with Elevations Credit Union. I architect and deliver SaaS, IaaS, PaaS, Azure/Office 365, and infrastructure support. I also leverage strong problem-solving skills to mitigate risks and resolve escalated issues. In addition, I liaise with senior leadership, stakeholders, and cross-functional teams to ensure the company’s technological support structure is driving the business forward with minimal expenditures. Colleagues describe me as a progressive, driven, down-to-earth, technical and managerial expert who can be relied on to offer superior solutions that deliver impactful results on time and under budget.