Aqsa I.

Hi! I’m Aqsa, a dedicated and results-driven Customer Support Professional with over 5 years of experience in both eCommerce and SaaS environments. I specialize in email, live chat, and technical support, with a strong focus on fast resolution, customer satisfaction, and clear communication. **Why Work With Me?** ✅ 5+ Years in Customer Support – Proven track record supporting both eCommerce and SaaS businesses with high-volume, high-quality service. ✅ Extensive eCommerce Experience – Deep understanding of eCommerce operations, including order management, refunds, shipping issues, and customer retention strategies. ✅ Business-Focused, Customer-First – I will always work to safeguard your business interests while ensuring your customers remain satisfied, supported, and loyal. ✅ Customer-Centric Approach – Always focused on empathy, clarity, and turning issues into positive experiences. 🛠️ Tools I’m Proficient In: 1. Zendesk 2. HubSpot 3. Gorgias 4. Shipstation 5. DeepL 6. Intercom 7. Freshdesk 8. JIRA 9. Shopify 10. Postman 11. Active Campaign 12. Monday.com Let’s connect and create an exceptional support experience for your customers!