Jovaughn W.

Customer Service | Sales | Business Development Representative

I have a drive to bring excellence. I believe in placing my best foot forward for a good first impression but also to follow up on that with consistently good work and great attitude. I am highly experienced and versatile in Sales and Customer Service Support with a broad skill set, encompassing sales, email, phone assistance, technical support, and customer service. With years of customer service expertise, sales, technical skills and assisting with business development. I have honed my abilities to provide top-quality support in various sectors, including Car Sales, IT, Billing, Technology, Art, Hazardous Area Equipment and E-commerce. Additionally, I possess proficiency in numerous software tools and platforms, allowing me to efficiently manage projects, customer relationships, communications, and more. Professional Experience: With my experience as a Sales Representative, Customer Service Agent, Technical and Business Develop Representative, I have successfully handled a diverse range of tasks, including building client relationships, cold calling, email management, calendar organization, financial matters, sales of product and services, and scheduling meetings with clients. My exceptional communication skills enable me to handle phone, chat/text and email interactions with finesse and professionalism. Technical Skills: CRM Software: Skilled in Core, Dealersocket, Apollo, Eleads, Vinnconnect, Tekion, HubSpot CRM, Freshdesk, and Salesforce CRM, facilitating efficient customer relationship management. VoIP Software: Familiar with RingCentral, RingPlan, Bria, Apollo, Kixie, Openphone and Freshworks, enabling seamless voice communication. Scheduling Software: Knowledgeable in Calendly for efficient appointment scheduling. Productivity Software: Skilled in Microsoft Office, Asana, ClickUp and Google Workspace for seamless task execution. Communication Software: Adept at using Slack, Skype, WhatsApp, Telegram, Zoom, and Microsoft Teams for seamless team collaboration and client communication. Additional Skills: Exceptional time management and organizational abilities for efficient task handling. My adaptability and proficiency in a wide range of skills make me an asset in any professional setting. I work well with my peers, and I'm adaptable to any work environment. I have developed a strong composure when working under stress. I'm reliable, so you can expect me to stick it through until the task is complete. I do not shy away from hard work, and if we are good fit to work together, I would be eager to utilize my expertise in sales and customer service to assist you in achieving your business goals and delivering outstanding results. Let me handle the workload, so you can focus on what truly matters. Yours respectfully, Jovaughn Williams