Kadian M.

I’m a Customer Support Specialist with 4+ years of experience supporting global customers through email, live chat, and CRM systems including Zendesk, Gorgias, LiveAgent, and Shopify. I help businesses deliver smooth, professional customer experiences by resolving inquiries efficiently, managing escalations, and keeping CRM records clean and accurate, especially in remote, high-volume environments. What I bring to your team: Email & live chat customer support Escalation handling and complex case resolution Billing issues, refunds, and order inquiries CRM management and documentation (Zendesk, Gorgias, LiveAgent) Shopify order support and customer workflows Healthcare and compliance focused customer support Cross-team collaboration with operations and sales I’ve worked in healthcare, ecommerce, and service based environments, consistently meeting KPIs, maintaining customer satisfaction, and improving internal workflows through better documentation and communication. I’m reliable, detail oriented, and comfortable working independently in fully remote roles. If you’re looking for a support professional who can represent your brand with empathy, accuracy, and professionalism, I’d love to help.