Hilario A.

Call Center Supervisor/ Project Management

🗣️ Fluent English-speaker with Near-Native Accent ⏰ Available in All Time Zones 🔍Outstanding Attention to Detail While Managing Multiple Tasks 🌟 Over 18 Years in Customer Support and Call Center Management PHONE SUPPORT • SALES & PROJECT MANAGEMENT • MANAGING LARGE TEAMS CRMs Salesforce, Zoho, Highrise, HighLevel & Others Help Desk Ticketing Systems Zendesk, Zoho Desk& Others Call Center / VOIP (Internet-based Phone) Avaya • Dialpad • 8x8 & Others Live Chat Support LiveChat & Others With my extensive experience in managing sales within the BPO industry, I have developed a deep understanding of how to address the diverse needs of clients and effectively promote their products and services while optimizing costs. I am committed to promote a culture of continuous improvement within my team and actively support the professional development of others to help them achieve their career goals.