Joegie C.

Hi, I’m Joegie Mae a dedicated Customer Support Specialist & Virtual Assistant with 8+ years of experience helping businesses in telehealth, insurance, and customer service. A Healthcare Virtual Assistant with hands-on experience in patient intake, insurance verification, appointment scheduling, and high-volume customer support. I’m used to working in fast-paced environments where accuracy, speed, and clear communication directly impact patient care and business outcomes. I specialize in making customer interactions smooth, professional, and efficient: 📞 Customer Support: Phone, email, and live chat assistance with empathy and accuracy 📅 Appointment Scheduling & Telehealth Intake: Coordinating calls, verifying patient/insurance details, and ensuring seamless processes 💻 Virtual Assistance: Managing inboxes, updating records, and handling day-to-day admin support ✅ CRM & Tools: Skilled in scheduling systems, CRMs like FreshSales/FreshDesk and telehealth platforms (adaptable to any new tool) 🎯 Engagement & Sales Support: Turning inquiries into opportunities for retention, upselling, and client satisfaction Why work with me? ✅ 3,700+ Upwork hours | $20K+ earned | 100% Job Success ✅ Long-term client relationships built on trust and consistency ✅ Detail-oriented, dependable, and easy to work with ✅ Flexible with time zones and available for weekend or long-term shifts ✅ Committed to exclusivity and job security, with no side hustles, only full dedication to your team ⭐ WHY CLIENTS HIRE ME Because I focus on results, not just tasks. I understand that every call, every follow-up, and every detail matters. I’ve handled patients who are confused, frustrated, or dealing with health challenges—and I know how to stay calm, listen, and guide them clearly. I bring: Strong attention to detail (no missed information or incomplete records) A patient-first approach with empathy and professionalism The ability to multitask across systems while maintaining accuracy A mindset focused on conversion, retention, and smooth operations WHY HIRE ME? If you need someone who can: Communicate clearly and confidently with patients Handle high call volumes without losing quality Keep your systems organized and up to date Represent your business professionally 👉 I can help you deliver a better experience while keeping your operations efficient. AVAILABILITY ✔ Full-time availability (40+ hours/week) ✔ Flexible with U.S. time zones and weekends ✔ Stable internet + backup connection and power If you’re looking for a reliable professional who can handle customer support, telehealth intake, and virtual assistant tasks with care and precision, I’d love to partner with you. Let’s make your operations smoother and your customers happier.