Juliet L.

🔥 𝑌𝑂𝑈𝑅 𝐼𝐷𝐸𝐴𝐿 𝑆𝑂𝐿𝑈𝑇𝐼𝑂𝑁 𝐴𝑊𝐴𝐼𝑇𝑆 – 𝑅𝐼𝐺𝐻𝑇 𝐻𝐸𝑅𝐸 𝑊𝐼𝑇𝐻 𝑀𝐸! 🔥 🚀 Operations Manager | Deca Energy 📅 2016 – 2025 Started as a Customer Support Agent and became Operations Manager for a U.S.-based natural gas supplier. ✅ Managed operations, escalations, payroll, invoicing, refunds, and gas purchasing ✅ Tracked sales, attendance, bonuses, and employee performance ✅ Worked directly with the owner for process improvement and business operations ✅ Coached employees and improved workflows using tracking systems ⭐ Helped improve operations, team efficiency, and daily workflow management. 🎓 Client Success Manager / Executive Assistant | Omari Academy 📅 2023 – 2025 Handled onboarding, client success, and executive support for an online education company. ✅ Conducted onboarding and client meetings ✅ Managed contracts, Kajabi course access, and WHOP communities ✅ Tracked onboarding and sales pipelines using Google Sheets and Monday ✅ Coordinated teams to resolve client concerns quickly ✅ Helped improve and automate onboarding systems ⭐ Improved client experience and streamlined onboarding processes. 🏢 Co-Founder & Operations Lead | IX Solutions 📅 2023 – Present Co-founded a virtual staffing agency supporting medical and service-based clients. ✅ Managed hiring, onboarding, payroll, and invoicing ✅ Created SOPs, training manuals, and operational policies ✅ Led client communication and operations troubleshooting ✅ Conducted interviews and coached team leaders ⭐ Built organized systems that helped accounts run independently and efficiently. 🏡 Real Estate Virtual Assistant | J&L Real Estate 📅 2022 – 2023 ✅ Conducted property comping and market research ✅ Created social media and marketing content ✅ Assisted with land due diligence verification ⭐ Supported property evaluation and marketing operations. ✈️ Supervisor | Sitel – Frontier Airlines 📅 2015 – 2016 ✅ Managed escalations and IROPS situations ✅ Trained and coached new hires ✅ Handled supervisor calls and customer resolutions ⭐ Improved team support and customer handling during high-pressure situations. 🌍 US Visa Service Desk Specialist | Siblings Solutions 📅 2014 – 2015 ✅ Supported visa applicants from multiple countries via email, chat, and calls ✅ Used Salesforce, Kayako, and Vicidial ✅ Created response templates and trained new staff ⭐ Improved workflow efficiency and onboarding processes. 💻 Technical Support & Retention Specialist | Sutherland Global Services 📅 2013 – 2014 ✅ Provided technical support, billing, and retention assistance for AT&T U-Verse ✅ Supported seasonal campaigns for 1-800-Flowers