Nick V.

Customer Support Specialist with 10+ years of experience providing high-quality service to global customers across multiple industries. I’ve worked with major companies like William Hill UK, CallNovo (China), Unstuck Agency (UK) and 2ULaundry (NC and Texas, USA) (contract available on my profile), handling high volumes of tickets, live chats, and calls with professionalism and empathy. I’m highly experienced in using tools like Zendesk, Slack, Google Workspace (Docs, Sheets), and other customer service platforms. Skilled in managing support workflows, documenting processes, resolving billing and account issues, and collaborating with remote teams. I’m fluent in English (TOEFL C2 certified), have a Master’s degree in Law, and bring strong attention to detail, fast typing skills, and data entry accuracy to every task. Clients value my reliability, quick learning, and ability to stay calm and solution-focused even in high-pressure situations. Ready to bring efficient, friendly support to your business.