Erika B.

Customer Success Manager | Professional Medical Records Specialist | Skilled Healthcare Operations With a career spanning nearly two decades, I bring a dynamic blend of healthcare operations, customer service, and administrative expertise. My journey began in 2005 in customer service, where I developed a passion for helping people and solving problems efficiently — a passion that has guided me through various impactful roles in the healthcare and legal industries. I have specialized experience in Medical Records Collections within a law firm, expertly navigating the intersection of healthcare and legal compliance. My background as a Medical Assistant and Scheduler in a high-paced radiology and X-ray facility gave me a solid foundation in patient care coordination, front and back office operations, and clinical support. My career path reflects consistent growth, including a promotion to Customer Success Manager at both a Nutritional Counseling Facility and a Mental Health Clinic, where I focused on patient engagement, retention, and satisfaction—ensuring every client received personalized and empathetic care. Additionally, I served as a Medical Records Clerk in a specialized Spine and Surgery Facility, further sharpening my attention to detail, HIPAA compliance knowledge, and record management skills. I also provide accurate and reliable data verification services, ensuring that records and information meet the highest standards of accuracy and completeness. What sets me apart is my commitment to excellence, a patient-first mindset, and an ability to seamlessly transition between clinical, administrative, and customer-facing roles. Whether it's behind the scenes or on the frontlines, I thrive on making systems more efficient and creating positive experiences for patients, clients, and colleagues alike. I am just one message away!