Toba O.

I am a Top-Rated IT Support Engineer and Customer Service Professional with over 7 years of experience. I specialize in bridging the gap between advanced systems administration and exceptional, human-centered customer support. Whether I am resolving a complex Microsoft 365 issue or guiding a frustrated user through a password reset, my focus is always on fast, empathetic, and reliable service. Helpdesk & Customer Support: I am highly experienced in providing remote technical support via Zendesk, ServiceNow, phone, email, and live chat. I pride myself on my ability to de-escalate stressful situations, translate complex technical jargon into plain English, and improve First-Call Resolution (FCR) rates. I treat every ticket as an opportunity to deliver outstanding service recovery. IT Systems & M365 Administration: Beyond frontline support, I have extensive hands-on experience managing modern workplace environments. I regularly support Windows 10/11, macOS, and Active Directory. I also bring enterprise-level expertise in Microsoft 365 infrastructure, including Exchange, Teams, SharePoint, and identity governance (Entra ID). I am highly organized, comfortable working in fast-paced remote environments, and ready to partner with your team to keep your systems secure and your customers happy.