Millicent U.

I help businesses deliver smooth customer experiences, onboard new clients, resolve support issues, and keep operations running without the chaos. If your customer support queue is backed up, your onboarding process is inconsistent, or your day-to-day operations need a reliable hand, that is exactly where I come in. I bring five years of hands-on experience across customer success, client onboarding, customer support, CRM management, virtual assistance, and operations administration, and I show up as the dependable, proactive partner who gets things done without you having to follow up. CORE SERVICES & TOOL EXPERTISE • Workflow & Project Tracking: Motion (UseMotion), Notion, Asana, Monday, ClickUp, Google Workspace • CRM & Database Maintenance: Managing leads, updating records, and executing follow-up tasks across HubSpot, Follow Up Boss, 17hats, GoHighLevel, ManyChat • Customer Success & Onboarding: Process coordination, communication tracking, client support and retention • Specialized Research & Outreach: Contact research, lead list building, email, phone & social media outreach • Content Support: Content research, content planning and scheduling, comment moderation PROVEN EXPERIENCE ON UPWORK • Managed complex project finalizations using Motion PMS. • CRM Operations & Outreach: Lead tracking, follow-ups, and contact management across Follow Up Boss, HubSpot, GHL, 17hats. • Customer Success & Retention: Proactive communication, issue resolution, and tracking client progress to reduce drop-offs. • Executive Support: Founder life logistics, lead generation, communication management • Reliable execution of general day-to-day operational and administrative tasks