Maria Cherry Kay C.

🏆 Upwork Top Rated Plus | ❇️ Top 3% Talent on Upwork | 💯 Upwork Certified 👋 Hi, I’m Maria, your Customer Service, Booking & Virtual Assistant Pro. With 12+ years of experience in Customer Service and Operations, I help businesses deliver exceptional client experiences, manage bookings seamlessly, and boost productivity through reliable virtual support. I’ve worked with Airbnb hosts, property managers, and cleaning company owners, handling daily communications, booking coordination, and customer satisfaction, always with a personal touch and professional precision. 🤝𝐂𝐔𝐒𝐓𝐎𝐌𝐄𝐑 𝐒𝐄𝐑𝐕𝐈𝐂𝐄 & 𝐂𝐋𝐈𝐄𝐍𝐓 𝐑𝐄𝐋𝐀𝐓𝐈𝐎𝐍𝐒. I provide friendly, empathetic, and efficient customer support via email, chat, and phone. Whether it’s handling inquiries, resolving issues, or building client trust, I ensure every interaction leaves a positive impression and strengthens your brand reputation. 🎯Customer Support Representative | Email Support | Chat Support | Phone Support | Client Retention | Guest Relations 📞 𝐂𝐎𝐋𝐃 𝐂𝐀𝐋𝐋𝐈𝐍𝐆 & 𝐒𝐀𝐋𝐄𝐒 𝐒𝐔𝐏𝐏𝐎𝐑𝐓 I turn conversations into conversions. Using proven scripts and strategic communication, I identify prospects, nurture leads, schedule appointments, and close deals — helping you grow your customer base and revenue. 🎯Cold Caller | Appointment Setter | Lead Generation | Sales Support | B2B Outreach | Customer Engagement 💻 𝗩𝗜𝗥𝗧𝗨𝗔𝗟 𝗔𝗦𝗦𝗜𝗦𝗧𝗔𝗡𝗖𝗘 & 𝗔𝗗𝗠𝗜𝗡 𝗦𝗨𝗣𝗣𝗢𝗥𝗧 I bring structure to your day and systems to your business. From calendar management, inbox organization, data entry, and research to CRM updates and report preparation, I handle the details so you can focus on growth. 🎯Virtual Assistant | Administrative Assistant | CRM Management | Data Entry | Research | Scheduling | Operations Support ✅ 𝗪𝗵𝗲𝗻 𝘆𝗼𝘂 𝘄𝗼𝗿𝗸 𝘄𝗶𝘁𝗵 𝗺𝗲, 𝘆𝗼𝘂 𝗴𝗲𝘁: 🎯Proactive, reliable communication 🎯A results-driven, organized partner 🎯Commitment to your goals and client satisfaction Let’s collaborate to streamline your operations, strengthen customer relationships, and enhance business efficiency. 🔹 𝗔𝗥𝗘𝗔𝗦 𝗢𝗙 𝗘𝗫𝗣𝗘𝗥𝗧𝗜𝗦𝗘. 🌟 Email, chat & phone support 🌟 Complaint handling & guest communication 🌟 Booking management (Airbnb, Booking Koala, Booking Layer, Zen Maid) 🌟 Social media management 🌟 Research & data entry 🌟 Basic photo/video editing 🌟 Quality assurance & CRM management ✅ Let’s connect today. I’ll help you deliver five-star service, stronger sales, and stress-free systems.