Kendrick A.

I provide advanced front-line technical engineering support and high-quality solutions to customer issues. Respond to escalated customer service issues within the defined process with a high level of reactivity. Observe day-to-day customer care and administration of cloud services. Resolve customer's incidents and requests timely and professionally via effective investigation, triage, and resolution of support requests. I have a proven ability to analyze critical support requirements successfully. I'm also skilled in the design and implementation of Microsoft 365 services. I manage access and authentication, Managing user identity and roles. I'm an expert in Office 365 workloads like Microsoft Azure, Teams and Skype for Business, OneDrive for Business, SharePoint Online, Security & Compliance. I work on multiple cases at one time. Managing critical issues by effectively archiving customer's expectations, strategize and implement actionable plans and professionally communicate to all the parties involved in the bid to resolve the issue. I have over five years of proven experience providing technical support to customers with proven success working in high-volume, performed advanced troubleshooting and resolution steps that help resolve customers issues in a timely and in a compliance manner Below are some of my expertise. I have worked as a Second Level Support Engineer. Deliver advanced technical troubleshooting for incidents and providing the best solutions to the customer. + Azure Identity + Security and Compliance + Microsoft Office 365 + Deploy and manage Microsoft Teams/Skype for Business from scratch. + Microsoft Exchange + PowerShell experts. + Strong time-management and prioritization skills I ensure customer satisfaction regarding the execution of the end-to-end support process. Ensure complete data accuracy in managing customer requests.