Prachi M.

As an adept MS 365 professional with a robust skill set encompassing user account management, mailbox administration, and technical issue resolution across diverse platforms, my expertise is further bolstered by my Microsoft 365 Fundamentals certification. I have a proven track record of efficiently offboarding user accounts, resolving intricate Outlook and Teams issues, and providing seamless support for various applications. With extensive experience in administering Active Directory, Exchange, and Microsoft 365, coupled with my certification, I bring a heightened level of proficiency in managing licenses, troubleshooting Microsoft applications, and ensuring adherence to SOPs. Additionally, my leadership experience in guiding first-level support teams, optimizing resources, and swiftly restoring services underscores my commitment to excellence in IT support.