Nicci Mae Y.

Customer Support Specialist | Email, Chat & E-Commerce Support Expert

Hi, I’m Nicci — a 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭 with 5 years of experience helping businesses deliver great customer experiences. I’m dedicated, detail-oriented, and genuinely enjoy providing fast, reliable, and friendly support to customers. 𝐄-𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: • 𝐒𝐡𝐨𝐩𝐢𝐟𝐲 & 𝐄𝐭𝐬𝐲: Managing store operations, including order fulfillment, processing, tracking, cancellations, refunds, and customer inquiries • 𝐆𝐞𝐥𝐚𝐭𝐨: Handling print-on-demand orders, coordinating with suppliers, and resolving fulfillment issues • 𝐒𝐪𝐮𝐚𝐫𝐞: Managing POS and online orders, inventory updates, item catalog management, payment processing, refunds, reporting, and customer transaction support 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐓𝐨𝐨𝐥𝐬 & 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬: • 𝐙𝐞𝐧𝐝𝐞𝐬𝐤, 𝐆𝐨𝐫𝐠𝐢𝐚𝐬, 𝐑𝐞𝐀𝐦𝐚𝐳𝐞: Managing emails, creating tags, using macros, merging tickets, and ensuring prompt resolutions • 𝐔𝐬𝐞𝐫𝐕𝐨𝐢𝐜𝐞: Organizing and merging customer feedback for developers • 𝐌𝐨𝐧𝐝𝐚𝐲.𝐜𝐨𝐦: Tracking tasks, organizing projects, and collaborating efficiently with teams 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧 & 𝐄𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭: • 𝐂𝐡𝐚𝐭 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: Responding to customer inquiries with clarity, empathy, and professionalism • 𝐒𝐨𝐜𝐢𝐚𝐥 𝐌𝐞𝐝𝐢𝐚 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭t: Creating and posting content, engaging with audiences, and monitoring for inappropriate comments 𝐁𝐚𝐜𝐤 𝐎𝐟𝐟𝐢𝐜𝐞 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬: • 𝐕𝐞𝐧𝐝𝐢𝐧𝐠 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Data entry, account/order processing, fraud verification, and fulfillment tasks If you’re looking for someone reliable who can work independently and keep your customers happy, I’d love to help! Let’s connect and see how I can support your team.