Rosalinda H.

4+ yrs Inside Sales, Appointment Setter, Account Manager + 16 yrs BPO

Mabuhay from the Philippines! PROFILE OVERVIEW • Expert in Customer Service, Sales, Technical Support, Assistant Supervisor, Account Manager, Appointment Setting, B2B, B2C, Inside Sales Agent, Facebook Admin and a little background in SMM/Content Creator. WORK EXPERIENCE OVERVIEW (current to previous work experience) •1 year and 9 months as an Account Manager - CALL, CHAT and EMAIL customer service and sales expert - ACCOUNT MANAGER - US-based company • 5 months Appointment Setter/Confirmation Agent (OMC Group - UPWORK) - This was a US-based company and I've worked with them for 5 months • 2 years Appointment Setter (Momentum Solar company - UPWORK) - This was a US-based company and I've worked with them for 2 years • Inside Sales Agent (Online Flower Delivery Services - UPWORK) - The client calls to order flowers online and then upsells according to their needs. • Over 16 years of Business Process Outsourcing experience (BPO/Call Center) - The first, 8 years was a US-based company catering satellite TV - The second, 8 years was an Australian-based company catering credit cards, Retail banking, and loans. • FB Admin of a Content Creator based in Canada - I've done a live-streaming incorporating games to gain more followers and achieve the minutes of watch time in FB to achieve the Ads of Reels - The outcome was positive as I was able to achieve more followers and Ads on Reels for my previous employer • Knowledgeable in SMM, managing my own TikTok, FB, Youtube, and LinkedIn accounts • Extensive Training at ATHENA as an EXECUTIVE PARTNER (XP) - Research | Inbox Management | Calendar Management | Travel Management • ACCOUNTANT AIDE - I was an accountant Aide when I was doing my On-The-Job-Training during my College Years • INTERNET FACILITATOR - Respond and assist clients in research school projects, and data entry and then transfer to a Word file, etc. • CAREGIVER - A face to face experience On-The-Job Training taking care of the hospital patients where I've learned the basics • Some of my experiences - Real estate - Insurance SKILLS • Computer Savvy • Excellent communication and soft skills • Admin Task/Data Entry Proficiency • Knowledgeable in Google Suite • Basic Video Editor and Graphic Design using CANVA • Basic creation of Landing page using free domain like Wix Dialer * CRM * Conferencing Tools * AI Tools • ZOIPER | CALLTOOLS | AVAYA ONE X COMMUNICATOR | AVAYA HARD PHONE | DIALFIRE | GODIAL | JUSTCALL | GoTo | ASANA | SALESFORCE | Flock | Ryver | Discord | Viber | Zoom | Google Meet | Skype | Convoso | Telegram | Microsoft Word and Excel | Google Docs and Sheets | FB | Tiktok | Youtube | IG | Twitter | Google Suite | Dropbox | Vocaroo | Loom | AI Tools - Humaloop, ChatGPT, Gemini, Descript, Otterai and Happyscribe I am a loyal/long-term employee • I received a "Perfect Attendance of the Year" • Fast-learner • Hard-working • Trustworthy • Work with less supervision • Tech-savvy • Work From Home equipment and internet connection are great • Animal lover (cat lady) • Loves gardening • Loves cooking Sincerely, Rosalinda Hermogeno