Maribel G.

Professional and enthusiastic high energetic Customer service for more than 5 yrs with AT&T and T-mobile. I'm an expert in Sales, Ordering, Billing, Collection, and Technical Support. I do inbound/outbound calls, email, and chat support. I love talking to people and building connections! My goal is always to go above and beyond to keep the customer happy and satisfied. I got promoted because of my hard work and always on the top performer's list as a Subject Matter Expert and was Trained to be part of Leadership as a Team Leader. I manage the team, coaching them to improve their skills, communicating to clients and leaders, doing reports about KPI's, and making sure my team will perform well. And I do Operations, Admin assistant, and appointment setter. I graduated with Business Management Major in Marketing. I have experience in Admin Management in Back Office, HR, and Accounting department who always giving exceptional and professional service in Admin Tasks. I am certified and trained as a Virtual Assistant, Facebook Ads and Social Media Management. Soft Skills ✅Communication. ✅Teamwork. ✅Problem-solving. ✅Time management. ✅Critical thinking. ✅Decision-making. ✅Organizational. ✅Stress management. Hard Skills ✅Customer Care ✅Social Media Management ✅Facebook Ads ✅Data Entry ✅Data Management ✅Graphic Designing ✅Online Research ✅55 WPM with 99% accuracy Tools: Google Sheets Google Docs Microsoft Excel Microsoft Word PowerPoint Adobe Photoshop Canva Avaya Slack Facebook, Twitter, LinkedIn, Tiktok, Instagram, Pinterest If my profile is fit for the job, I am just one invitation away.