Ghita S.
Customer Relationship Manager | B2C & B2B Expert
With over 16 years of experience in customer service, I’ve helped businesses create smooth and efficient customer experiences across phone, chat, email, and social media. Whether working with B2B or B2C clients, my goal is always the same: delivering top-tier support that builds trust and long-term relationships. I speak French (native), English (fluent), and Arabic, allowing me to connect effortlessly with a diverse range of customers. ✔ Team support Management | Startegic CRM | Customer Satisfaction | Conflict Resolution | ROI Focus I’m known for my ability to listen, empathize, and resolve issues efficiently, all while adapting quickly to new CRM tools and workflows. Let’s chat about how I can help improve your customer support !
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $9.7k
Billed in all: $32,557$33k
$9.7k in the last 6 months
Earnings, last 30 days
Skill rankings: #1 in 1 skill of 14
Rarest: top 5% in European French Accent, of 20. Ranked by MRR among everyone on Upwork with the skill.
- European French Accent20 freelancers · 🇲🇦 #1Top 5%🇲🇦#1 of 5
- #10Customer Analysis196 freelancers · 🇲🇦 #1Top 5%🇲🇦#1 of 2
- #42Live Chat Software438 freelancers · 🇲🇦 #1Top 10%🇲🇦#1 of 2
- #121B2C Marketing1,239 freelancers · 🇲🇦 #2Top 10%🇲🇦#2 of 6
- #129Call Center Management1,271 freelancers · 🇲🇦 #2Top 10%🇲🇦#2 of 13
- #283Customer Retention2,511 freelancers · 🇲🇦 #3Top 11%🇲🇦#3 of 15
- #439Customer Satisfaction3,986 freelancers · 🇲🇦 #5Top 11%🇲🇦#5 of 30
- #567Phone Support5,089 freelancers · 🇲🇦 #3Top 11%🇲🇦#3 of 22