Justine T.

🌟 Top Rated Plus Customer Support Specialist Hi, I’m Justine 👋 For the past 10+ years, I’ve been helping companies in SaaS 💻, e-commerce 🛒, gaming 🎮, and telecom 📞 take care of their customers through email, live chat, social media, and in-app support. I’ve worked with big names like Zynga and Telus, as well as growing startups 🚀 that needed someone they could trust to keep customers happy while they scaled. What I’ve learned is simple: Great customer support isn’t just about solving tickets, it’s about making people feel heard, valued, and cared for ❤️. That’s what keeps them coming back, and that’s what I bring to every interaction. ✨ Here’s what you can expect if we work together: 💬 Clear, empathetic communication with your customers 🛠️ Problem-solving for complex issues (billing, fraud, tech troubleshooting, etc.) 🧩 Comfort with tools like Intercom, Zendesk, Gorgias, Shopify, Zoho Desk, Help Scout, and Freshdesk 🤝 A reliable specialist who takes ownership and makes your support team shine Clients describe me as proactive, easy to work with, and someone who goes the extra mile. If you’re looking for a dependable support specialist who can jump in, learn quickly, and take care of your customers like they’re my own, I’d love to help 🙌. Let’s chat!