Joy Grace M.

Thank you for visiting my profile! I am a dedicated and detail-oriented Medical Virtual Assistant and Administrative Support Specialist with over 4 years of experience supporting U.S. healthcare providers. I currently work as a Medical Admin and Social Media Manager, handling both operational and outreach tasks for growing teams. I started with no experience and worked my way up, helping build systems, train team members, and improve workflows, so I don’t just complete tasks, I help operations run better. ✔ Insurance Verification (Commercial, Medicare, Medicaid, VA, MVA) ✔ Prior Authorization & Benefits Coordination ✔ Medical Billing Support (EOB Review, AR Follow-ups, Claim Checks) ✔ Patient Scheduling & Coordination ✔ Medical Records & Documentation Management ✔ Data Entry & Spreadsheet Tracking (Excel / Google Sheets) ✔ EMR Systems (Prompt, SimplePractice, etc.) ✔ Insurance Portals (Availity, UHC, WPS, Noridian, OneHealth Port) ✔ Email & Administrative Support ✔ Social Media Management (Scheduling, Content Support, Basic Video Editing) ✔ Coordination with Providers, Patients, and Insurance Representatives I have extensive experience handling sensitive patient and billing information, ensuring strict compliance with confidentiality and accuracy standards. On the social media side, I support teams with content scheduling, basic video editing, and maintaining consistent online presence, helping businesses stay visible while operations run smoothly behind the scenes. ✨ WHY CHOOSE ME ✨ ✔ Accuracy First: I double-check details — especially important in healthcare ✔ Reliable & Consistent: You won’t need to follow up on me ✔ Proactive: I anticipate tasks and handle them before they become issues ✔ Organized Systems: I bring structure to busy workflows ✔ Clear Communication: Easy to work with and responsive ✔ Adaptable: Comfortable switching between admin, operations, and social media tasks I believe a great VA is someone who reduces your workload — not adds to it. My goal is simple: To make your workflow easier, more organized, and more efficient so you can focus on growing your business. Let’s work together!