Abrahan A.

Bilingual Property Management & Client Support Specialist | VA

Real Estate Virtual Assistant experienced in property management operations, tenant onboarding, pipeline management, and client support. I support property managers, landlords, real estate investors, and short-term rental operators who need more than just administrative help — they need someone who understands how the industry works. If your operations are disorganized, tenant follow-ups are falling behind, or your pipeline needs structure, I step in to bring clarity, consistency, and dependable support from day one. 💎 Property Management Support Services ✔ Property Management Operations • Coordinating tenant onboarding and move-in / move-out processes • Managing lease tracking and renewal follow-ups • Handling maintenance requests and vendor communication • Monitoring rent collection and tracking arrears • Assisting with property listings and tenant screening • Supporting daily operations using Yardi and others property management systems. ✔ Administrative & Executive Support • Managing calendars, meetings, and scheduling • Organizing and maintaining email inboxes • Preparing documents and maintaining organized records • Creating reports and operational summaries for better decision-making • Coordinating communication and follow-ups across teams 🛠 Tools & Systems I Work With • Property Management: Yardi, Appfolio, MDS. • CRM & Client Management: Salesforce, EOM. • Customer Support: Zendesk, Gladly, Ringcentral. • Phone & Communication: Gladly, Intermedia Unite, Blue Connect. • Productivity Tools: Google Workspace, Microsoft Office. 🎯 Industry Experience • Real Estate & Property Management • Maintenace Coordinator • Tenant Coordinator • Short-Term Rentals • Mortgage & Financial Services • On-Demand Delivery & Logistics • eCommerce & Digital Business 💡 Other Valuable Experience • Customer Support • Team Lead • Patient Care • Scheduling Assistant 🎁 Why Work With Me? • Yardi Experience - Deep understanding of property management operations, not just basic admin work. Proven industry experience, I’ve supported a property management company and understand the real needs of operators. • AppFolio - Deep knowledge of the property management system. Proven experience supporting tenants using AppFolio. • Experience working with MDS systems • Bilingual Education - Clear Communication and active listening with your tenants or customers in English and Spanish. • Detail Oriented - Strong attention to detail and operational accuracy. • Strong commitment to quality and consistency • Tech & Savvy 👨🏻‍💻 If you are looking for a Property Management Virtual Assistant who understands the industry and can support your daily operations, I would be happy to connect.