Thao N.

As a dedicated and detail-oriented professional with nearly 5 years of experience in customer service and business support, I bring strong communication skills, problem-solving abilities, and a client-first mindset to every project. I’ve worked with both startups and established companies, helping them improve customer satisfaction, streamline operations, and build long-term client relationships. My key strengths include: Efficient and empathetic customer service (email, chat, and phone support) CRM tools and ticketing systems (e.g., Zendesk, Salesforce, HubSpot) Administrative support and process coordination Bilingual support in English and Vietnamese I hold a Bachelor’s degree in International Business and continue to expand my skills in operations, client management, and cross-border communication. I’m also open to on-site support or research & development projects in the Southern region of Vietnam, where I can contribute hands-on insights and assist with field operations when needed. Let’s work together to create value and elevate your customer experience!