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Donna D.

Donna D.

Customer Experience Leader

I am part detective, part customer advocate using consumer feedback to generate actionable business insights. And angry customers? They are my favorite because my passion for fairness and brand loyalty is evident as soon as I engage with them. I get charged up by designing customer treatments, using value based decision making and leading winning teams. If you are looking for these attributes in your next CX Leader, let's talk. 2021 Ally of the Year Finalist. 2019 Nashville Business Journal Woman of Influence winner. Certified Net Promoter Score Associate. Native New Yorker who has spent 20+ years in Nashville, TN.

🇺🇸Scottsdale, United States$80/hr100% JSS4.99 (5)Since May 2021
GlobeUpwork

Earnings and projects

MRR
$4

Last 6 months ÷ 6

World#178,434 / 412k
🇺🇸Country#23,268 / 62.1k
Revenue, last 30 days
$33

Last 6 months: $23

World#101,261 / 412k
🇺🇸Country#12,317 / 62.1k
Total earnings
$27k

Billed in all: $27k

World#119,365 / 412k
🇺🇸Country#20,325 / 62.1k
Per project
$3.8k

$11 in the last 6 months

World#45,261 / 412k
🇺🇸Country#7,556 / 62.1k
Projects, last 6 months
2
50% fixed50% hourly
World#88,921 / 412k
🇺🇸Country#11,762 / 62.1k
Projects in all
7

Across 9 contracts

44% fixed56% hourly
World#236,190 / 412k
🇺🇸Country#33,699 / 62.1k

Earnings, last 30 days

$26.6k+$33 earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$26,500$26,550$26,600$26,650Oct 8Oct 23Nov 7

Skill rankings: Top 30% in Business Cases

Ranked by MRR among everyone on Upwork with the skill.

  1. #36Business Cases120 freelancers · 🇺🇸 #11Top 30%
  2. #72Resolves Conflict216 freelancers · 🇺🇸 #12Top 33%
  3. #266Project Plans748 freelancers · 🇺🇸 #48Top 36%
  4. #308Curriculum Design699 freelancers · 🇺🇸 #140Top 44%
  5. #321Leadership Skills972 freelancers · 🇺🇸 #50Top 33%
  6. #796Communication Etiquette1,807 freelancers · 🇺🇸 #55Top 44%