Crezlyn W.

🚀 Ecommerce Operations & Automation Expert | Shopify Systems, Process Optimization & Scaling I help ecommerce brands and agencies scale efficiently by building and managing the systems behind the business. From operations and automation to team structure and process optimization. With 9+ years in ecommerce and the past 2–3 years leading as a Head of Operations / COO-level operator, I specialize in running the backend of growing companies so founders can focus on growth. I don’t build stores myself—I build and manage the teams, systems, and workflows that make them successful at scale. 💡 What I Do Best ✔️ Operations Leadership & Execution - Oversee cross-functional teams (design, dev, customer support, marketing) - Manage day-to-day operations and delivery pipelines - Act as the bridge between founders, teams, and clients ✔️ Automation & Systems Building - Identify inefficiencies and implement automation across workflows - Streamline operations (CRM, support, fulfillment, internal processes) - Reduce manual work and increase team productivity ✔️ Process Creation & Optimization - Build SOPs and scalable workflows - Improve turnaround times and delivery quality - Implement systems that support long-term growth ✔️ Client & Project Management (High-Ticket) - Manage high-stakes clients and expectations - Ensure smooth onboarding, communication, and delivery - Maintain client satisfaction while scaling operations 📈 Results I Focus On - Faster delivery & smoother operations - Scalable systems that reduce chaos - Improved team performance & accountability - Better client experience & retention 🤝 Why Clients Hire Me You’re not hiring someone to “help out”, you’re hiring someone to: - Run your operations - Fix inefficiencies - Build systems that scale I bring a mix of strategy + execution, with real experience managing teams, clients, and growth at scale. 📩 Let’s Build a Business That Runs Without Bottlenecks If you need help with: - Operations management - Automation & systems - Scaling your team and processes Let’s connect.