Aodth Matthew F.

I had been Sales Representative for almost seven years. Skills: I am a Goal-oriented, Sales Driven, Team player, can do upsells, and, of course, willing to listen, assisting customer's concerns patiently. TSD GLOBAL: OUTBOUND SALES REPRESENTATIVE I am responsible for keeping the customer subscription at a regular price after the trial that they took advantage of. I am offering a promotional discount to the customer. I am providing proper rebuttals to handle customer's objections. Providing upsells to the customer to have much better service for their subscription. I am providing the instructions to the customer on how to use the service. FOCUS SUPPORT ASSOCIATES: INBOUND/OUTBOUND REPRESENTATIVE Responsible for doing outbound calls to sell the trial to the customer. I am providing instructions to the customer on how to use the products. I am providing consultation to the customer to see the best results of the product to themselves. Assisting customer inquiries and concern through emails. Assisting customer who wants to cancel the subscriptions on a patiently way. And converting them into sales by providing a partial refund and a discounted price to keep the subscription active. Achievement : * Top seller in FSA for 9 (not consecutive) months. * 90-100 '/, score in Q.A consistently in FSA. * Top seller in TSD for the year 2017 in one campaign.