Hugo C.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

Career profile ● Accomplished IT Project | Program Manager with international experience and a successful path in services delivery, consulting, and sales areas. Customer experience (CX) oriented, service results driven and owner of a continuous performance and productivity improvement philosophy. Fully bilingual (English / Spanish) and with a strong background in Telco, Financial and Government industries. ● Software solutions ○ Cloud transformation (application migration from on-prem to the cloud) ○ Application Performance Monitoring (APM) ○ Security / Identity & Access Management ○ Customer tailored application. Coordination of development, QA (testing) and technical support processes (managing teams of 50+ people) ● Customer Experience ○Responsible to perform a leader role in problem-solving and decision-making areas ○Able to work as team player or leader ● Data Center ○ Vast experience implementing enterprise architecture hardware (servers / storage / networks) ○ Interaction with cloud-based solutions (SaaS) ● PMO ○ Experience in setting up a PMO to deliver a 25+ projects portfolio ○ Leader to deliver hardware, software, and consulting services simultaneously ○ Responsible of negotiations with customer and business partners ● Methodology ○ Use of software development methodologies (Agile, SDLC, Waterfall) ○ ITIL Best Practices (Release, Change, Service Level, Business Continuity Management) ● Sales ○ Passion to work in coordination with Sales teams to generate a virtuous cycle (sell-deliver-sell) ○ Responsible to generate high impact proposals ● Education ○ BS Electronic and Communications Engineering ○ University of the Americas-Puebla (1990 -1995) Skills ● Team leadership in virtual environments ○ As a manager, I am used to coordinating multidisciplinary teams in virtual (and real) environments to deliver either Projects or Professional Services (including Consultancy Services) ● Pre-Sales ○ As part of a pre-sales/sales team I can build a service from a brochure/description setting phases and deliverables. ● Project/Service delivery ○ As a manager I have a track of 100+ projects delivered on time and according to customer’s expectations. ● Application development ○ Familiarized with SaaS architecture ○ As head of a software development team, I have been responsible for coordinating Development, QA and Technical Support teams as well as performing a migration in a multi-country environment (Banco Uno, Costa Rica). ● People management ○ As Program Manager I have been responsible for 10+ people including career and development plans. ● Customer relationship management ○ I have experience managing relations at managerial and executive levels. ● Industry Knowledge ○ 10+ years in Telco / 4+ years in Financial Industry (banking) / 5+ years in Government Certifications ● PMP - Project Management Professional ● AWS Certified Cloud Practitioner ● ITIL - Foundation Certificate ● Smartsheet Product Certified User Projects / Achievements ● Maureen Data Systems - Cloud Transformation Project Manager 08/2021 – Today ○Application migration from on-prem to cloud (Azure) Key accomplishments ○Coordination of internal and customer teams to cutover applications in Production environments ○Process improvement to choose best application candidates in a multi-country environment ● Global NIX (Oracle partner) Technical Sales 02/2021 - 07/2021 ○Responsible to influence future customers of cloud-based solutions Key accomplishments ○Delivery of new (Microsoft sponsored) services ● AppDynamics (Cisco Company) Project Manager 12/2016 – 02/2021 ○Delivery of Application Performance Monitoring (APM) basic and advanced instrumentation for Financial / Health care / Federal Government / Telco / Retail industries Key accomplishments ○Leaded a highly focused team to showcase initial or intermediate APM functionality / use cases ○Management of customer facing delivery team (On-site and Remote / nationwide USA & LATAM) ○Completed Customer Experience (CX) training path ○Familiar with the American culture to work and deliver projects