Harvey N.

Technical Support | SaaS Support | Workflow Automation Specialist

I have 7+ years total experience across SaaS, e-commerce, and telecom support, so I know how to work through customer-reported problems, investigate what went wrong, explain solutions clearly, and know when something needs escalating. On the SaaS side, that meant diagnosing issues involving APIs, webhooks, and workflow automation, then working directly with Engineering and Product to find root causes instead of just passing tickets along. I'm comfortable handling: • Technical and customer support • SaaS troubleshooting • Email and chat support • Support tickets and customer requests • Account and product-related issues • CRM and support systems • Documentation and follow-ups • Issue investigation and escalation • Remote work and independent tasks I also have experience building workflow automations using n8n, Make, Zapier, Jotform, Google Sheets, Airtable, Slack, and AI tools. This is useful when support teams have repetitive manual work. I can not only handle the support process, but also understand where information gets lost, where tasks are repeated, and where a workflow could be improved or automated. I'm a good fit if you need someone who can: • Respond to customers clearly and professionally • Investigate issues instead of simply passing them along • Keep tickets and follow-ups organized • Learn new software and internal tools quickly • Document recurring issues and solutions • Work independently without constant supervision • Help improve repetitive support and operations tasks I prefer straightforward communication, clear processes, and practical solutions. If you need someone who can handle customer and technical support while also understanding the systems behind the work, I'd be happy to help.