Raffy C.

Customer Service Expert /Team Leader/Construction Admin Coordinator

✨ Ensuring the success of you and your company is my utmost priority. ✨ 🤝 6+ years of Customer Service experience. 🤝 5+ years of General VA experience. 🤝 5 years of Back Office experience. 🤝 1+ Customer Service Supervisor or Team Leader experience 🤝 1 year of Business Operation Management (My own business) ⚡️ Worked in a fast-paced, under-pressure environment. 🔍 Resourceful problem-solver with meticulous attention to detail, with a commitment to delivering results As a dynamic professional with versatile expertise, I offer extensive experience as a Customer Service Provider, General Virtual Assistant, Back Office Support Specialist, and Team Leader/Supervisor. Additionally, I possess knowledge in business operations management gained from managing my own business in the food and culinary industry. This experience includes creating business plans, hiring the right people, managing staff, overseeing inventory and finances, handling procurement, and refining business strategies. My primary focus is on ensuring client satisfaction through consistently delivering top-notch service. My ultimate goal is to prioritize delivering results and meeting deadlines with unwavering commitment. I take pride in safeguarding my clients' privacy and maintaining the confidentiality of their data. Furthermore, as an individual driven by a hunger for skill development and personal growth, I welcome new career opportunities that offer broader exposure and deeper knowledge across various aspects of being an independent contractor. What I'm experienced in: ⭐ Customer Service - through calls, emails, and chat support ⭐ Administrative Support ⭐ Data encoding and order processing – ensuring accuracy and timely completion ⭐ Email and Calendar Management ⭐ Short-Term Rentals and Vacation Rental property management ⭐ Recruitment and Hiring ⭐ Team Management ⭐ Inventory Management ⭐ Procurement Management ⭐ Overseeing Business Operations ⭐ Appointment Setting Tools I've used: ✅ Communication and Collaboration Tools: Slack, Discord, Microsoft Teams, WhatsApp, Viber, and Skype ✅ CRM and Communication Software: Salesforce, VMware, Microsoft Dynamics, and Avaya CRM Integration ✅ Tools and Applications: Google Workspace and Microsoft Office 365, and Canva ✅ Project and Task Management Tools: Airtable, Monday, Asana, Salesforce, Notion, and Microsoft Project ✅ STR and Vacation Rentals Property Management Platform and Software: Airbnb, Vrbo, Booking.com, TripAdvisor, Agoda, Expedia Group, and other start-up Online Travel Agencies ✅ Revenue Management Tools: Pricelabs and Room Price Genie ✅ Property Management Software or Channel Manager: Smoobu, Guesty, and Beds24 ✅ Cloud Phones: Ring Central, Google Voice, and OpenPhone ✅ SEO tools: Moz, Ahrefs, Wordtracker, Semrush, Google Trends Soft Skills: 🌟 Good Work Ethic 🌟 Leadership 🌟 Team Player 🌟 People Skills 🌟 Active Listening 🌟 Communication Skills 🌟 Organization Skills 🌟 Results-Driven 🌟 Adaptable 🌟 Multitasking 🌟 Positive Attitude 🌟 Conflict Resolution 🌟 Time Management If you're in search of a seasoned professional with dynamic work experience, independence, and thoroughness, ready to commence immediately — look no further! Consider me for the job.