Shadir A.

I’m a Technical Support Engineer and Network Engineering graduate with 4+ years of experience providing technical support, networking, POS/EPOS, printer, hardware, software, and technical operations services for US and UK client environments. I help businesses troubleshoot technical problems, maintain reliable IT infrastructure, resolve hardware and software issues, and provide practical technical solutions. I’m experienced in remote support, ticket management, client communication, vendor coordination, and handling multiple technical issues in fast-paced environments. ### 🛠️ Technical Support Services • Remote IT & Technical Support • Hardware & Software Troubleshooting • Windows Support • POS/EPOS System Support • Printer Installation & Troubleshooting • Printer Configuration & Network Printing • Computer & Peripheral Support • System Installation, Configuration & Updates • Remote Diagnostics & Issue Resolution • Ticket & Incident Management • Root Cause Analysis • Technical Documentation ### 🌐 Networking & Infrastructure • LAN/WAN Troubleshooting • TCP/IP Troubleshooting • IP Addressing & Subnetting • DHCP Configuration & Troubleshooting • Router & Firewall Configuration • VPN & Connectivity Troubleshooting • Network Printer Configuration • Network Connectivity Diagnostics • Basic Network Security & Infrastructure Support ### 🧾 POS / EPOS Support • POS/EPOS Installation & Configuration • POS Hardware Troubleshooting • Restaurant Management Systems • Terminal Configuration • Network & Connectivity Troubleshooting • Software/System Updates • SQL Server Support • Issue Investigation & Root Cause Analysis ### 🖨️ Printer & Peripheral Support • Printer Installation & Configuration • USB & Network Printer Setup • Printer Connectivity Troubleshooting • Driver & Software Issues • Printing Errors & Queue Troubleshooting • POS Receipt Printer Support • Peripheral and terminal troubleshooting ### 💼 Technical Product Sales I also have experience communicating technical product information to customers and helping identify solutions based on their requirements. I can assist with: • Technical product demonstrations • Product specification research • Customer technical consultations • Product comparisons • Technical sales support • Pre-sales technical assistance • Understanding customer requirements • Explaining technical products in simple terms • Preparing technical product information ### Why work with me? I combine hands-on technical support experience with a BEng (Hons) in Network Engineering, First Class Honours. I have worked directly with customers, development teams, vendors, ISPs, technicians, and internal stakeholders across remote and on-site environments. I take ownership of technical issues from initial investigation through resolution, communicate clearly with clients, and focus on finding practical and reliable solutions. If you need someone for **IT support, networking, printer/POS troubleshooting, technical operations, or technical product sales support**, I’m ready to help.