Usman A.

I am a professional IT Support Engineer with several years of experience in Microsoft 365 technical support, desktop troubleshooting, and computer networking. I have a brilliant understanding of SharePoint Online, OneDrive for Business, Exchange Online, Outlook, Azure AD, Security & Compliance, Teams, Office suite, Windows OS, and PowerShell. Also, I possess brilliant troubleshooting skills, and exceptional communication skills to ensure that clients technical issues are resolved while receiving excellent customer service. Core Strengths * Empathy and calmness in dealing with clients. * Fluent in English (written and oral). * Good presentation and organization skills. * Excellent communication and management skills. * Troubleshooting and isolating issues efficiently. * Attention to detail to communicate and document solutions properly. * Resourceful in finding solutions to issues quickly. * Quick learner to be able to deliver product support and training for products/services rendered by an organization. This ensures I can adapt and fit in quickly. * Proficiency in administering Exchange Online, Azure AD, SharePoint Online, OneDrive for Business, OneDrive for personal, Teams. * Office 365 migration, navigation and implementation experience. * Very good general technical knowledge to use an apply various methods in finding creative solutions to problems.